These are the terms and conditions of sale of Liepaja Special Economic Zone EURO DK LTD (LSEZ "EURO DK" SIA) whose registered office is at Satiksmes str. 6, Liepaja, Latvia LV3401 (registered with company number 42103042138) and registered for VAT purposes with number LV42103042138. These terms will apply to all your purchases of Goods and Services, whether you are ordering online, by telephone or by mail. Please read this document carefully after printing it off or downloading it before placing your order. We may change these terms from time to time. Please check them before you make new purchase.
1. DEFINITIONS AND INTERPRETATIONS
1.1 In these conditions:
1.1.1 "Consumer" means any customer who is purchasing outside the course of his or her business or trade;
1.1.2 "You" means the Consumer or any other person or organization submitting an order for Goods;
1.1.3 "We" - seller LSEZ "EURO DK" SIA;
1.1.4 "Goods" means goods to be supplied under these conditions;
1.1.5 "Services" means the services to be supplied under these conditions;
1.1.6 "Party" means either you or us; “Parties” means you and us;
1.1.7 "Electronically" - email or information at this website;
1.1.8 "Writing" - letter, contract, application (also refers to application scanned and sent electronically);
1.2 The contract for the supply of Goods and/or Services (“Contract”) will be formed when we accept your order. The order is confimed by us Electronically. Order can be confirmed in Writting on customer's request.
1.3 These conditions and any matters referred to on our order acknowledgement (as appropriate) form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.4 Any omission or error in any sales literature, web page or site, order form, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability.
1.5 No third party may claim any rights under this contract.
1.6 Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa.
1.7 Any applicable additional Special Conditions are supplemental to these terms and conditions.
2.1 If the Goods which you purchase from us are faulty or do not do what we say Electronically that they will do, you should notify us in writing within 30 days of delivery. We will examine the Goods and, if the Goods are faulty or do not do what we say Electronically that they will do, we will, at our option, either replace the defective Goods or refund the price of the defective Goods.
2.2 The warranty in 2.1 above does not apply to faults which have been caused by your miss-use and/or neglect of the Goods or by accidents caused while the Goods are in your possession.
2.3 Where you return Goods under condition 2.1, we will pay for the delivery of any replacement Goods to you. We will not be liable for any delivery costs where you are not entitled to return the Goods to us under these conditions or by law.
2.4 You must return all Goods to us in their original packaging in substantially the same condition as you bought them.
2.5 We will supply the Services which you purchase from us with reasonable skill and care.
2.6 If the Services which you purchase from us are not in accordance with clause 2.5, above, or do not do what we say Electronically that they will do, you should notify us Electronically within 30 days of their supply for defects which are not apparent to you following the provision of the Services. If the Services are not in compliance with clause 2.5 above, or do not do what we say Electronically that they will do, we will either remedy the defect in question, re-supply the defective Services or refund the price (or a proportionate part of the price) of the defective Services (or proportionate part of the Services).
3. LIMITATION OF LIABILITY
3.1 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for:
3.1.1 any losses which are not reasonably foreseeable by both Parties when the Contact is formed arising in connection with the supply of Goods and/or Services or their use by you;
3.1.2 any losses which are not caused by any breach by us; and/or
3.1.3 business or trade losses.
3.2 Subject to condition 3.3 below, our entire liability in connection with the Contract will not exceed the purchase price of the Goods or Services to which the claim relates.
3.3 We are not responsible for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors.
4.1 The price for the Goods and/or Services is stated on our order acknowledgement (as appropriate). Delivery, VAT (at the applicable rate), any applicable bank charges, and the cost of packaging and insurance will be added to or charged on invoices at the appropriate rates and paid by you. If the rate of VAT is amended, we shall change the rate of VAT payable by you accordingly.
4.2 We may vary the price where the cost to us of acquiring or supplying the Goods or Services is increased between the date of the order acknowledgement and delivery to account for, without limitation, increases in the cost of Goods or Services, carriage, packaging or insurance or arising from a change in exchange rate, a change in delivery date, quantities, pricing errors or delay caused by your instructions PROVIDED THAT we will notify you Electronically in good time prior to delivery of such price increases. You may cancel your order within 3 working days of this notice if you are unhappy with the price increases.
5.1 The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of product advised to you is correct. However please see condition 5.2 for what happens if we discover an error in the price of the product you order.
5.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
5.3 All payments should be made by MasterCard or Visa or Maestro cards or by PayPal or using Wired Transfer.
5.4 Unless we agree otherwise in Writing or Electronically, you must pay for Goods and Services prior to the dispatch of the Goods or Services to you by such means as we may notify you of on our website.
5.5 Where you do not make any payment to us under the Contract by its due date then, we may, in addition to any other rights which we have under this Contract, withhold further deliveries and/or suspend performance of the Contract until arrangements as to payment or credit have been established on terms which are satisfactory to us.
6.1 Whilst we try to keep our website up to date, stock availability information is subject to change and this may impact upon the delivery of the Goods to you. In the event that you place and order with us for Goods that are temporarily out of stock, we will notify you that the Goods are out of stock and the Goods will be delivered to you when they become available.
6.2 We will dispatch the Goods within 1-2 business days after cleared payment is received and no additional requests are made or non-standart documentation required.
6.3 We will deliver the Goods to the place designated by you in the accepted order during normal business hours.
6.4 Unless otherwise expressly agreed in Writing or Electronically, any delivery date or time specified by us in any dispatch note or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale.
6.5 If you have any queries relating to the delivery of your Goods, or in the event of non-delivery, please contact us at firstname.lastname@example.org or +371 67854982. To help us trace your order, please contact us within 14 days from the date of your order for EU orders and within 45 days from the date of your order for all orders to be delivered overseas.
6.6 The costs of delivery will be as displayed to you on our website.
7. RISK AND TITLE
7.1 The risk for damage to the Goods will pass to you upon delivery.
7.2 Title to the Goods will not pass to you until we have received payment in full (cleared funds) for the Goods.
8. DAMAGE OR LOSS IN TRANSIT
We shall replace, free of charge, any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us in Writen or Electronically notification of such damage or loss within 45 days of the date of our invoice (so that we may comply with our carrier’s conditions of carriage).
9.1 Where we have put drawings, photographs, illustrations, specifications, performance data, dimensions and the like in sales literature, on web pages or other documentation, we believe they are accurate. However, you should not take them to be a description of the Goods and/or Services or representations made by us and we do not warrant that they are accurate.
9.2 You should check specifications and any description of the Goods and/or Services prior to making an order. You acknowledge and accept that the specification and any description relating to Goods and/or Services may be changed by the manufacturer, publisher or us at any time up to delivery. We will not be liable to you (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss or damage suffered in connection with any change. We will use our reasonable endeavors to advise you of any such impending change as soon as we are able or upon our receiving notice of the same (as appropriate). If you are a Consumer, you may cancel the Contract according to your rights set out in condition 10, below.
10. SUPPORTING DOCUMENTS IN ELECTRONIC FORMAT
10.1. All supporting documents (invoices, packing lists) are prepared electronically.
10.2. Proforma invoice is generated automatically based on the goods chosen, delivery address provided and transport company of choice. Proforma invoice is valid for 15 days. Proforma invoice is sent to the email address provided in the order.
10.3. Invoice, serial numbers (if any) and tracking number of the order are sent to the email address provided with the order as soon as the goods are shipped. Invoice is confirmed electronically by LSEZ "EURO DK" SIA employee and the document is valid without signature and stamp. The success of the transaction is confirmed by the transport company's information that states order is handed over to adresee.
10.4. In case there are any discrepanicies in supporting documents the customer is responsible to contact email@example.com in 5 business days.
10.5. For registered customers all documents are available in the account.
11. YOUR RIGHT OF CANCELLATION
11.1 This condition 11 applies to Consumers only.
11.2 You have the right to cancel the Contract for the purchase of any of the Goods and/or the supply of the Services within 14 working days of delivery (in respect of Goods) and within 14 working days from entering into the Contract (in respect of Services). A working day is any day other than weekends or public holidays. We will be happy to exchange the Goods or provide you with a full refund for the price of the Goods within 14 days we receive the product back from you. In all other cases, refunds will be made within 14 days of us receiving your notification that you wish to cancel the Contract. If you have specifically ordered Services to be provided to you, or the Event you have booked takes place, during this 14 day period, you will not be entitled to a refund for Services already provided to you or an Event which has taken place before the date of cancellation, even if the 14 day period has not expired. Any refund due to you following cancellation shall be made within 14 days of us receiving your notification that you wish to cancel. You may contact us through any of the following methods to confirm that you wish to cancel the Contract:
(a) Phone. Call customer services on +371 67854982. Please provide your name, details of the order (order number) and, where available, your phone number and email address.
(b) Email. Email us at firstname.lastname@example.org. Please provide your name, details of the order (order number) and, where available, your phone number and email address.
11.3 This right of return is in addition to any other rights, warranties or conditions available to you.
11.4 If you exercise your right of cancellation after the Goods have been delivered to you, please package any Goods securely in the original packaging and return to the address noted in the original invoice. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the Goods to us unless we delivered the items to you in error or the Goods are faulty or damaged. If Goods are found to be faulty, damaged or delivered to you by mistake, then please do the following:
a. Please fill out the RMA form and include it with the returning items;
DOWNLOAD RMA FORM.
b. Please check the price of the cheapest traceable postal service to return the items to Satiksmes str. 6, Liepaja, Latvia LV3401;
c. Please contact us at email@example.com to confirm the shipping charges to be reimbursed (we may decide to provide our shipping label in some cases)
d. Please send the items to Satiksmes str. 6, Liepaja, Latvia LV3401;
We will refund the original items' cost including the original shipping cost after the items are delivered and checked by the authorized personnel. If you do not return the Goods as required, we may charge you a sum not exceeding the direct costs of recovering the Goods.
12. DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or any failure by you to notify us of a change of address.
We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract. You may not assign, sub-contract or otherwise transfer in whole or in part the Contract without our written agreement.
14.1 When using our website, please refer to our website user conditions. We may provide links to other, third party websites on our website. These links are for your information only and do not constitute any endorsement of any third party products, services or information and you acknowledge and accept that any reliance upon such information shall be at your own risk.
14.2 All intellectual property in the Goods and Services (including, without limitation, any information, documentation and/or materials produced in connection with the Goods or Services) are and shall remain fully vested in us. Nothing in these conditions or any Special Conditions shall grant to you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Goods or Services.
14.3 These terms are governed by law of the Republic Of Latvia and you can bring legal proceedings in respect of the Goods and Services in the courts of the Republic Of Latvia.
14.4 No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.
14.5 We make no representation, warranty or guarantee in respect of the Goods or Services and shall have no liability to you (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, costs or expenses incurred by you, or any third party, acting in reliance upon or by virtue of any information which has been accessed by you by virtue of the Goods or the Services provided under this Contract.
14.6 The views and/or opinions expressed by any of our employees (including, without limitation, any training personnel) during the provision of the Goods or Services (or otherwise) may not represent our views and/or opinions and we shall have no liability to you or any third party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred resulting from the expression of such views and/or opinions by our employees.
14.7 If you have any questions or complaints about the Goods or Services, please contact us using email firstname.lastname@example.org or you can telephone our customer service team at +371 67854982. We will acknowledge your complaint within 7 days and you can expect a full response within 14 days.
14.8 Summary of your key legal rights where you are purchasing as a Consumer
This is a summary of your key legal rights where you are purchasing as a Consumer.
During the expected life of your product your legal rights entitle you to the following:
a. up to 30 days: if your item is faulty, then you can get a refund.
b. up to twelve months (twenty four months for European Union residents): if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c. If your product is digital content, for example a subscription for access to digital information digital content must be as described, fit for purpose and of satisfactory quality:
d. if your digital content is faulty, you're entitled to a repair or a replacement.
e. if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back.